Frequently asked questions

Where do you source your items?


All our garments are sourced locally in Australia and carefully selected from other parents' closet. At The French closet, we have high quality standards to offer you the best of the French savoir-faire: all our garments are in perfect condition and will last years. Should you be interested to empty your kids closet and make space, visit our page " sell with us".




Is it safe and hygienic?


All our garments are professionnally cleaned and ironed so that we can offer the higher hygiene standards to our customers. Any shipped item is ready to wear as soon as you receive it!




What about shipping and returns?


Shipping: We apply a flat postage fee of $6 for the Greater Sydney Region, and $9 for the rest of Australia. We offer a free shipping on any order over $100. This fee will be added to your order before you make payment and confirm the purchase. Items will be delivered by Australia Post to the address provided by you on your order form. You will receive a shipping notification with tracking number after your order has been shipped. Returns: The item does not fit or you changed your mind? No worries it happens and that's ok. You just need to contact us within 72 hours from the delivery at thefrenchcloset.contact@gmail.com and return the items to us in the same condition that you received them. When returning an item, you should use a trackable shipping service and share the tracking number with us.




Why don't you sell new items?


Sustainability is the core value of the French Closet and we are willing to offer only preloved items in excellent condition. Moreover, the brands that we have selected are offering timeless style and look. The preloved offer is already so rich and diversified that parents just do not need to buy anything new for their little ones.




Why is second-hand shopping good the planet?


By shopping second-hand, you reduce your carbon footprint and avoid the carbon emissions involved in: 1. the manufacturing of new garment 2. the transport of new garment 3. the destruction of used garment sent to the landfill Our motto is to encourage parents to think second hand first and show them that everything that they need is available on the second-hand market. NEW = POLLUTION PRELOVED = SUSTAINABLE




Why do you sell only French brands?


At The French Closet, we are very selective in the brands that we sell. We want to offer the best style and the best quality to our customers AND keep it affordable for everyone. Our brands offer a great value for money and very high quality standards, which are the basics of the French savoir-faire.